A decision support system for service recovery in affective computing: an experimental investigation

Author:

Hsieh Yen-Hao,Chen Szu-Chieh

Publisher

Springer Science and Business Media LLC

Subject

Artificial Intelligence,Hardware and Architecture,Human-Computer Interaction,Information Systems,Software

Reference57 articles.

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4. Cambria E, Livingstone A, Hussain A (2012) The hourglass of emotions. Cognit Behav Syst 74(3):144–157

5. Chae BK (2014) A complexity theory approach to IT-enabled services (IESs) and service innovation: business analytics as an illustration of IES. Decis Support Syst 57:1–10

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