Aligning service processes to the nature of care in hospitals: an exploratory study of the impact of variation

Author:

De Regge Melissa,Gemmel Paul,Verhaeghe Rik,Hommez Geert,Degadt Peter,Duyck Philippe

Publisher

Springer Science and Business Media LLC

Subject

Management of Technology and Innovation,Industrial and Manufacturing Engineering,Management Science and Operations Research,Strategy and Management

Reference69 articles.

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3. Ashton CM, Petersen NJ, Souchek J, Menke TJ, Yu HJ, Pietz K, Eigenbrodt ML, Barbou G, Kizer KW, Wray NP (1999) Geographic variations in utilization rates in Veterans Affairs hospitals and clinics. N Engl J Med 340:32–39

4. Berki SE, Ashcraft ML, Newbrander WC (1984) Length-of-stay variations within ICDA-8 diagnosis-related groups. Med Care 22(2):126–142

5. Berwick DM (1991) Controlling variation in health-care: a consultation from Walter Shewhart. Med Care 29:1212–1225

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