1. Hickner JM, Fernald DH, Harris DM, Poon EG, Elder NC, Mold JW. Issues and initiatives in the testing process in primary care physician offices. Jt Comm J Qual Patient Saf. 2005;31(2):81–9.
2. Casalino LP, Dunham D, Chin MH, Bielang R, Kistner EO, Karrison TG, et al. Frequency of failure to inform patients of clinically significant outpatient test results. Arch Intern Med. 2009;169(12):1123–9.
3. World Alliance for Patient Safety. World Health Organisation. Summary of the Evidence on Patient Safety: Implications for Research. In: Jha A, ed; 2008:1–118.
4. Schiff GD. Getting Results—Reliably Communicating and Acting on Critical Test Results: Joint Commission Resources; 2006.
5. Elder NC, Graham D, Brandt E, Dovey S, Phillips P, Ledwith J, et al. The Testing Process in Family Medicine: Problems Solutions and Barriers as Seen by Physicians and Their Staff. A study of the American Academy of Family Physicians' National Research Network. J Patient Saf. 2006;2(1):25–32.