Patient Experience with In-Person and Telehealth Visits Before and During the COVID-19 Pandemic at a Large Integrated Health System in the United States-Reference-Cited by-同舟云学术

Patient Experience with In-Person and Telehealth Visits Before and During the COVID-19 Pandemic at a Large Integrated Health System in the United States

Published:2022-01-04 Issue:4 Volume:37 Page:847-852
ISSN:0884-8734
Container-title:Journal of General Internal Medicine
language:en
Short-container-title:J GEN INTERN MED

Author:

Hays Ron D.^ORCID,Skootsky Samuel A.

Funder

Agency for Healthcare Research and Quality

Publisher

Springer Science and Business Media LLC

Subject

Internal Medicine

Link

https://link.springer.com/content/pdf/10.1007/s11606-021-07196-4.pdf

Reference23 articles.

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2. Nash IS. Why physicians hate “patient satisfaction” but shouldn’t. Ann Intern Med. 2015;163(10):792-93.

3. Anhang Price R, Elliott MN, Cleary PD, Zaslavsky AM, Hays RD. Should health care providers be accountable for patients’ care experiences? J Gen Intern Med. 2015;30(2):253–6. https://doi.org/10.1007/s11606-014-3111-7.

4. Quigley DD, Mendel PJ, Predmore ZS, Chen AY, Hays RD. Use of CAHPS® patient experience survey data as part of a patient-centered medical home quality improvement initiative. J Healthc Leadersh. 2015;7:41–54.

5. Agency for Healthcare Research and Quality. Summary chartbooks for the CAHPS databases. Available at: https://cahpsdatabase.ahrq.gov/Summaryresults.asp. Accessed August 1, 2021.

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