Language Differences as a Barrier to Quality and Safety in Health Care: The Joint Commission Perspective

Author:

Schyve Paul M.

Publisher

Springer Science and Business Media LLC

Subject

Internal Medicine

Reference4 articles.

1. Wilson-Stronks A, Galvez E. Hospitals, Language, and Culture: A Snapshot of the Nation. Oakbrook Terrace, IL: The Joint Commission; 2007.

2. The Joint Commission. ‘What Did the Doctor Say?:’ Improving Health Literacy to Protect Patient Safety. Oakbrook Terrace, IL: The Joint Commission; 2007.

3. The Joint Commission. Root causes of sentinel events. Available at: http://www.jointcommission.org/NR/rdonlyres/FA465646-5F5F-4543-AC8F-E8AF6571E372/o/root_cause_se.jpg. Accessed August 27, 2007.

4. Divi C, Koss RG, Schmaltz SP, Loeb JM. Language proficiency and adverse events in U.S. hospitals: a pilot study. Int J Qual Health Care. 2007; 19:60–67.

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