Flexible Complexity Management and Engineering by Innovative Services

Author:

Kryvinska Natalia,Hacker Thomas J.,Xhafa Fatos,Alexander Michael

Publisher

Springer Science and Business Media LLC

Subject

Strategy and Management,Business and International Management,Management Information Systems

Reference9 articles.

1. Basole, R. C., & Rouse, W. B. (2008). Complexity of service value networks: Conceptualization and empirical investigation. IBM Systems Journal, 47(1), 53–70.

2. Benedettini, O., & Neely, A. (2012a). Complexity in services: An interpretative framework. Proceedings of 23rd Annual Conference of the Production and Operations Management Society (POMS 2012) (pp. 20–23). Chicago, IL.

3. Benedettini, O., & Neely, A. (2012b). Factors influencing service complexity: The perspective of servitized manufacturers European Operations Management Association Conference (EurOMA). 1–5 July, Amsterdam.

4. Bitner, M.J., & Brown, S.W. (2008). The service imperative, business horizons, 50th Anniversary Issue, Jan/Feb.

5. Bullinger, H.-J., Fähnrich, K.-P., & Meiren, T. (2003). Service engineering—Methodical development of new service products. International Journal of Production Economics, 85, 275–287.

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