1. Adomeit A./ Baur, A./ Salfeld, R.: A New Model for Disease Management, The McKinsey Quarterly, 2001, Nr. 4.
2. Braganza, A.: Radical Process Change, John Wiley & Sons Ltd., 2001.
3. Doppler K. Lauterburg, C: Change Management, Campus Publishing Company Frankfurt/New York, 2002.
4. Ester, R. M.: Performance Measurement Onto the Operation of Standard Business Software, IM & Consulting, 2000.
5. Glaser, J. P. Drazen, E. L. u. a.: Maximizing the Benefits of Health Care Information Systems. Journal of Medical Systems, Band 10, Nr. 1, 1986.