A Retrial Tandem Queue with Two Types of Customers and Reservation of Channels

Author:

Klimenok Valentina,Savko Roman

Publisher

Springer Berlin Heidelberg

Reference9 articles.

1. Aksin, Z., Armony, M., Mehrotra, V.: The modern Call centers: a multidisciplinary perspective on operation management research. Production and Operation Management 16, 655–688 (2007)

2. Breuer, L., Dudin, A., Klimenok, V.: A retrial BMAP/PH/N system. Queueing Systems 40, 433–457 (2002)

3. Garnett, O., Mandelbaum, A., Reiman, M.: Designing a call center with impatient customers. Manufacturing and Service Operation Management 4, 208–227 (2002)

4. Graham, A.: Kronecker Products and Matrix Calculus with Applications. Ellis Horwood, Cichester (1981)

5. Jouini, O., Dallery, Y., Aksin, Z.: Queueing models for full-flexible multi-class Call centers with real-time anticipated delays. Int. J. Production Economics 120, 389–399 (2009)

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