1. Suchman, L.A.: Plans and Situated Actions: The Problem of Human-Machine Communication. Cambridge University Press, Cambridge (1987)
2. Myers, M.D.: Investigating information systems with ethnographic research. Communications of the Association for Information Systems 23(2), 1–20 (1999)
3. Bentley, R., Hughes, J.A., Randall, D., Rodden, T., Sawyer, P., Shapiro, D., Sommerville, I.: Ethnographically-informed systems design for air traffic control. In: Proceedings of the ACM Conference on Computer Supported Cooperative Work (CSCW 1992), pp. 123–129. ACM Press, New York (1992)
4. Clarke, K., Hartswood, M., Procter, R., Rouncefield, M., Slack, R.: “minus nine beds”: Some practical problems of integrating and interpreting information technology in a hospital trust. In: Proceedings of the BCS Conference on Healthcare Computing: Current Perspectives on Healthcare Computing, Harrogate, UK, pp. 205–211 (2002)
5. Hughes, D.R.J.A., O’Brien, J., Rodden, T., Rouncefield, M., Sommerville, I., Tolmie, P.: Banking on the old technology: understanding the organisational context of legacy systems. Communications of the Association for Information Systems 2(8), Article 8 (1999)