1. Adler PS, McGarry FE, Talbot WB, Binney DJ (2003) Enabling process discipline: lessons from Computer Sciences Corporation on Capability Maturity Model Level 5, working paper, University of Southern California, May 26, 2003
2. Brown JS, Duguid P (1991) Organizational learning and communities-of-practice: toward a unified view of working, learning, and innovation. Organisation Science 2:40–57
3. Brown JS, Duguid P (2000) The social life of information. Harvard Business School Press, Boston
4. Conger S (2010) Six sigma and business process management. In: vom Brocke J, Rosemann M (eds) Handbook on business management, vol 1. Springer, Heidelberg
5. Crissis MB, Conrad M, Shrum S (2003) CMMI: guidelines for process integration and product improvement. Reading, MA, USA