1. Algermissen L, Delfmann P, Niehaves, B (2005) Experiences in process-oriented reorganization through reference modelling in public administrations – the case study Regio@KomM. In: Proceedings of the 13th European conference on information systems (ECIS 2005), Regensburg
2. Arendsen R, van Engers T, Schurink W (2008) Adoption of high impact governmental eServices: seduce or enforce? In: Wimmer MA, Scholl HJ, Ferro E (eds) Proceedings of the 7th international conference on electronic government (EGOV 2008) at the 19th international conference on database and expert systems applications (DEXA 2008), Turin, Italy, pp 73–84
3. Arnold A (1993) Verification and comparison of transition systems. In: Gaudel M-C, Jouannaud J-P (eds) Proceedings of the 4th international joint conference on theory and practice of software development (TAPSOFT 1993), Orsay, France, pp 121–135
4. Baacke L, Fitterer R, Rohner P (2007a) Measuring impacts of ICT on the process landscape of public administrations. In: Remenyi D (ed) Proceedings of the 3rd international conference on e-government (ICEG 2007), Montreal, Canada, 2007, pp 21–30
5. Baacke L, Rohner P, Winter R (2007b) Aggregation of reference process building blocks to improve modeling in public administrations. In: Grönlund A, Scholl HJ, Wimmer MA (eds) Electronic government: 6th international EGOV conference, proceedings of ongoing research, project contributions and workshops, Trauner Druck, Linz, 2007, pp 149–156