A Predictive Search Method of FAQ Corresponding to a User’s Incomplete Inquiry by Statistical Model of Important Words Co-occurrence
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Publisher
Springer Berlin Heidelberg
Link
http://link.springer.com/content/pdf/10.1007/978-3-642-28765-7_2.pdf
Reference6 articles.
1. Sneiders, E.: Automated FAQ Answering with Question-Specific Knowledge Representation for Web Self-service. In: 2nd Conference on Human System Interactions (HSI 2009), pp. 298–305 (2009)
2. Sheng-Yuan, Y.: Developing an Ontological FAQ System with FAQ Processing and Ranking Techniques for Ubiquitous Services. In: Proc. of First IEEE International Conference on Ubi-Media Computing, pp. 541–546 (2008)
3. Markov, Z., Larose, D.T.: Data Mining the Web: Uncovering Patterns in Web Content, Structure, and Usage. John Wiley & Sons (2007)
4. Iwai, K., Iida, K., Akiyoshi, M., Komoda, N.: A Classification Method of Inquiry E-mails for Describing FAQ with Self-configured Class Dictionary. In: Proc. of Int. Symposium on Distributed Computing and Artificial Intelligence 2010, DCAI 2010, pp. 35–43 (2010)
5. Itakura, K., Kenmotsu, M., Oka, H., Akiyoshi, M.: An Identification Method of Inquiry E-mails to the Matching FAQ for Automatic Question Answering. In: Proc. of Int. Symposium on Distributed Computing and Artificial Intelligence 2010, DCAI 2010, pp. 213–219 (2010)
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