Behavioral Analysis of Service Delivery Models-Reference-Cited by-同舟云学术

Behavioral Analysis of Service Delivery Models

Published:2013 Issue: Volume: Page:652-666
ISSN:0302-9743
Container-title:Service-Oriented Computing
language:
Short-container-title:

Author:

Dasgupta Gargi B.,Sindhgatta Renuka,Agarwal Shivali

Publisher

Springer Berlin Heidelberg

Link

http://link.springer.com/content/pdf/10.1007/978-3-642-45005-1_56

Reference24 articles.

1. Agarwal, S., Reddy, V.K., Sengupta, B., Bagheri, S., Ratakonda, K.: Organizing Shared Delivery Systems. In: Proc. of 2nd International Conference on Services in Emerging Markets, India (2011)

2. Agarwal, S., Sindhgatta, R., Sengupta, B.: SmartDispatch: enabling efficient ticket dispatch in an IT service environment. In: Proc. of the 18th ACM SIGKDD International Conference on Knowledge Discovery and Data Mining, KDD 2012 (2012)

3. Alter, S.: Service System Fundamentals: Work System, Value Chain, and Life Cycle. IBM Systems Journal 47(1), 71–85 (2008)

4. Anylogic Tutorial 2008, How to build a combined agent based/system dynamics model in Anylogic. System Dynamics Conference (2008), http://www.xjtek.com/anylogic/articles/13/

5. Assembly Optimization: A Distinct Approach to Global Delivery, IBM White Paper (2010)

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