Fulfilled and Missed Requirements for Online Reservation Systems: An Empirical Investigation of Austrian and Swiss Hotels

Author:

Knolmayer Gerhard F.,Sini Viola,Chelnokova Polina

Publisher

Springer Berlin Heidelberg

Reference13 articles.

1. Forrester Research: North American Technographics Retail Online Survey, Q3 2010 (US), http://blogs.forrester.com/reineke_reitsma/11-07-15-the_data_digest_online_shopping_researching_versus_purchasing

2. Rheem, C.: Empowering Inspiration: The Future of Travel Search, PhoCusWright (2012), http://www.phocuswright.com/free_reports/empowering-inspiration-the-future-of-travel-search

3. Essawy, M.: Testing the Usability of Hotel Websites: The Springboard for Customer Relationship Building. Information Technology & Tourism 8, 47–70 (2006)

4. Morosan, C., Jeong, M.: Users perceptions of two types of hotel reservation Web sites. International Journal of Hospitality Management 27, 284–292 (2008)

5. Law, R., Qi, S., Buhalis, D.: Progress in tourism management: A review of website evaluation in tourism research. Tourism Management 31, 297–313 (2010)

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