1. Vrdoljak, L., Bojic, I., Podobnik, V., Jezic, G., Kusek, M.: Group-oriented Services: A Shift toward Consumer-Managed Relationship in Telecom Industry. Transactions on Computational Collective Intelligence 2, 70–89 (2010)
2. Sreedhar, D., Manthan, J., Ajay, P., Virendra, S.L., Udupa, N.: Customer Relationship Management and Customer Managed Relationship - Need of the hour (April 2011),
http://www.pharmainfo.net/
3. Schmitt, B.: Customer experience management: a revolutionary approach to connecting with your customers. John Wiley and Sons, Hoboken (2003)
4. Girish, P.B.: How Banks Use Customer Data to See the Future (April 2011),
http://www.customerthink.com/
5. Shin, N.: Strategies for Generating E-Business Returns on Investment. Idea Group Inc. (2005)