Mining Automatic Speech Transcripts for the Retrieval of Problematic Calls-Reference-Cited by-同舟云学术

Mining Automatic Speech Transcripts for the Retrieval of Problematic Calls

Published:2013 Issue: Volume: Page:83-95
ISSN:0302-9743
Container-title:Computational Linguistics and Intelligent Text Processing
language:
Short-container-title:

Author:

Cailliau Frederik,Cavet Ariane

Publisher

Springer Berlin Heidelberg

Link

http://link.springer.com/content/pdf/10.1007/978-3-642-37256-8_8

Reference28 articles.

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2. Cailliau, F., Cavet, A.: Analyse des sentiments et transcription automatique: modélisation du déroulement de conversations téléphoniques. TAL 51(3), 131–154 (2010)

3. Cailliau, F., Giraudel, A.: Enhanced Search and Navigation on Conversational Speech. In: Proc. of SSCS 2008, SIGIR 2008 Workshop, Singapour, pp. 66–70 (2008)

4. Charaudeau, P.: Grammaire du sens et de l’expression. Hachette Education, Paris (1992)

5. Chastagnol, C., Devillers, L.: Analysis of Anger across several agent-customer interactions in French call centers. In: ICASSP 2011, pp. 4960–4963 (2011)

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