Delivering Business Strategy Through Process Management

Author:

Burlton Roger T.

Publisher

Springer Berlin Heidelberg

Reference24 articles.

1. Aitken C, Stephenson C, Brinkworth R (2014) A framework for classifying and modeling organizational behavior. In: vom Brocke J, Rosemann M (eds) Handbook on business process management, vol 2, 2nd edn. Springer, Heidelberg, pp 177–202

2. APQC (2009) www.apqc.org

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4. Barnes JG (2001) Secrets of customer relationship management: it’s all about how you make them feel. McGraw-Hill, New York

5. Becker J, Pfeiffer D, Räckers M, Falk T, Czerwonka M (2014) Semantic business process modelling and analysis. In: vom Brocke J, Rosemann M (eds) Handbook on business process management, vol 1, 2nd edn. Springer, Heidelberg, pp 187–219

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