1. Beyer, H., Holtzblatt, K.: Contextual Design: A Customer-Centered Approach to System Designs. Morgan Kaufmann, San Francisco (1997)
2. Chan, Y.E.: Why Haven’t We Mastered Alignment? The Importance of the Informal Organization Structure. MIS Quarterly Executive 1(2) (2002)
3. Chan, Y.E., Reich, B.H.: IT alignment: what have we learned? Information Technology 22, 297–315 (2007)
4. Holtzblatt, K., Jones, S.: Contextual Inquiry: A ParticipativeTechnique for System Design. In: Schuler, D., Namioka, A. (eds.) Participatory Design: Principles and Practices. Lawrence Erlbaum, Mahwah (1993)
5. Luftman, J.: Key Issues for IT Executives. MIS Quarterly Executive 3(2) (2004)