The Customer Centric Enterprise

Author:

Tseng Mitchell M.,Piller Frank T.

Publisher

Springer Berlin Heidelberg

Reference44 articles.

1. Toffler, A.: The Third Wave, New York: Bantam Books 1980.

2. Choudpouri, S.: Mass Customization at Levi Strauss, Speech at the “Think Custom” Conference, New York, February 2000.

3. Duray, R. et al.: Approaches to Mass Customization: Configurations and Empirical Validation, in: Journal of Operations Managements, 18 (2000), pp. 605–625.

4. Davis, S.: Future Perfect, Reading: Addison-Wesley 1987.

5. Tseng, M.M. and Jiao, J.: Mass Customization, in G. Salvendy (Ed.) Handbook of Industrial Engineering, 3rd edition, New York: Wiley, 2001, pp. 684–709.

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