Frontline employee motivation to participate in service innovation implementation

Author:

Cadwallader Susan,Jarvis Cheryl Burke,Bitner Mary Jo,Ostrom Amy L.

Publisher

Springer Science and Business Media LLC

Subject

Marketing,Economics and Econometrics,Business and International Management

Reference121 articles.

1. Agarwal, S., & Ramaswami, S.N. (1993). Affective organizational commitment of salespeople: An expanded model. Journal of Personal Selling & Sales Management, 13(Spring), 49–68.

2. Amabile, T. M. (1997). Motivating creativity in organizations: On doing what you love and loving what you do. California Management Review, 40(1), 39–58.

3. Anderson, E., & Oliver, R. L. (1987). Perspectives on behavior-based versus outcome-based sales force control systems. Journal of Marketing, 51(4), 76–88. doi: 10.2307/1251249 .

4. Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103, 411–423. doi: 10.1037/0033-2909.103.3.411 .

5. Argote, L., & McGrath, J. E. (1993). Group process in organizations”. In C. L. Cooper & I. T. Robertson (Eds.), International Review of Organizational Psychology (pp. 333–339). New York: Wiley.

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