Cobotic service teams and power dynamics: Understanding and mitigating unintended consequences of human-robot collaboration in healthcare services

Author:

Shanks Ilana,Scott Maura L.,Mende Martin,van Doorn Jenny,Grewal Dhruv

Funder

Marketing Science Institute

Publisher

Springer Science and Business Media LLC

Reference149 articles.

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2. Anderson, C., John, O. P., & Keltner, D. (2012). The personal sense of power. Journal of Personality, 80(2), 313–344.

3. Asimov, I. (1950/2004). I, Robot. Vol. 1. Spectra.

4. Atreja, A., Bellam, N., & Levy, S. R. (2005). Strategies to enhance patient adherence: Making it simple. Medscape General Medicine, 7(1), 4.

5. Bartneck, C., Belpaeme, T., Eyssel, F., Kanda, T., Keijsers, M., & Šabanović, S. (2020). Human-robot interaction: An introduction. Cambridge University Press.

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