A Mechanism for Evaluating Feedback of E-Commerce Sites

Author:

Renaud Karen,Kotzé Paula,van Dyk Tobias

Publisher

Springer US

Reference22 articles.

1. K. Bennet and J. Slonim. The electronic commerce position paper. ACM Computing Surveys, 28(4es):112, 1996.

2. J. A. Borges, I. Morales, and N. J. Rodriguez. Page Design Guidelines Developed Through Usability Testing. In [8], chapter 11, pages 137–152. 1998.

3. G. Carenini and J. D. Moore. Generating Explanations in Context. In Proceedings of the 1993 International Workshop on Intelligent User Interfaces, Session 6: User Support, pages 175–182, 1993.

4. A. J. Dix. Closing the loop: modelling action, perception and information. In M. F. C. T. Catarci, S. Levialdi, and G. Santucci, editors, AVI’96 — Advanced Visual Interfaces, pages 20–28. ACM Press, 1991.

5. F. L. Engel and R. Haakma. Expectations and Feedback in User-System Communication. International Journal of Man-Machine Studies, 39(3):427–452, 1993.

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