Consumer complaint handling in an advanced developing economy: An empirical investigation-Reference-Cited by-同舟云学术

Consumer complaint handling in an advanced developing economy: An empirical investigation

Published:1992-11 Issue:11 Volume:11 Page:813-829
ISSN:0167-4544
Container-title:Journal of Business Ethics
language:en
Short-container-title:J Bus Ethics

Author:

Kaynak Erdener,Kucukemiroglu Orsay,Odabasi Yavuz

Publisher

Springer Science and Business Media LLC

Subject

Law,Economics and Econometrics,Arts and Humanities (miscellaneous),General Business, Management and Accounting,Business and International Management

Link

http://link.springer.com/content/pdf/10.1007/BF00872359.pdf

Reference13 articles.

1. Andreasen, A. R.: 1977, ?Consumerism Dissatisfaction as a Measure of Market Performance?,Journal of Consumer Policy 1(4), 311?322.

2. Altan, O. Z.: 1987, ?The Turkish Trade Union Confederation (Turk-Is), The Model of Eskisehir Bureau of Consumer Complaint and Information to Protect the Consumers?,Anadolu Universitesi I. I. B. F. Dergisi 5(1), 485?486.

3. Borak, E.: 1986, ?Consumerism and Consumer Protection Issues in Turkey?, in E. Kumcu, F. Firat, M. Karafakioglu, M. Karabulut, and Mehmet Oluc (eds.),The Role of Marketing in Development, p. 196.

4. Dandapani, S.: 1975, ?Consumer Protection in Developing Countries?,Consumer Affairs Bulletin 4, 1?2.

5. Kaynak, E.: 1978, ?Consumerism: A Social Phenomenon?,Adana I. T. I. A. Isletme Enstitusu Dergisi 2(2), 126.

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