1. Avisor, D.E. and Fitzgerald, G. (1995) “Information Systems Development: Methodologies, Techniques and Tools”. (2/e) McGraw-Hill Book Company.
2. Basili, V. R. and Rombach, H. D. (1988) The TAME project: towards improvement-oriented software environments. IEEE Trans. Soft. Eng. Vol 14 No 6 (June 1988) pp 758–773.
3. Bell Canada (1997) Trillium - a model for rating telecom and software suppliers. http://www.bell.ca/bell/eng/products/biz/trillium.htm (1 Dec.1997).
4. Brodman, J.G. and Johnston, D.L. (1994) What small businesses and small organizations say about the CMM. in “Proc. 16th Intl. Conf. Soft. Eng”. May 16–21 1994, Sorento, Italy, IEEE Computer Society Press.
5. Bustard, D. and Sweeney, A. (1997). Managing change requests effectively. in “Proc 5th Intl. Conf. on Software Quality Management”, Bath, March 1997, pp 213–221.