Service Quality Deployment: Quality Service by Design-Reference-Cited by-同舟云学术

Service Quality Deployment: Quality Service by Design

Published:1993 Issue: Volume: Page:87-99
ISSN:
Container-title:Perspectives in Operations Management
language:
Short-container-title:

Author:

Behara Ravi S.,Chase Richard B.

Publisher

Springer US

Link

http://link.springer.com/content/pdf/10.1007/978-1-4615-3166-1_5.pdf

Reference8 articles.

1. ASI (1987). Quality Function Deployment, Executive Briefing, American Supplier Institute.

2. Behara, Ravi S., and Lemmink, Jos (1991). Q-Matrix: A Multidimensional Approach to Using Service Quality Measurements. Proceedings of the Workshop on Quality Management in Services. European Institute for Advanced Studies in Management, EIASM, Brussels, May, pp. 55–65.

3. Burn, G. R. (1990). Quality Function Deployment. In B. G. Dale and J. J. Plunkett (eds.), Managing Quality. Hemel Hempstead, UK: Philip Allan.

4. Griffin, Abbie (1989). Improving the New Product Development Process: Contributions of Quality Function Deployment. MSI Conference: Enhancing the New Product Development Process (Report No. 89-122). October, pp. 10–12.

5. Karabatros, N. (1989). Quality in Transition: Account of the’ 80s. Quality Progress, December, pp. 63–73.

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