Improving the classification of call center service dialogue with key utterences

Author:

Liu Yuqi,Cao Bin,Ma Kui,Fan Jing

Funder

National Key R&D Program of China

Zhejiang Lab

the Fundamental Research Funds for the Provincial Universities of Zhejiang

Publisher

Springer Science and Business Media LLC

Subject

Electrical and Electronic Engineering,Computer Networks and Communications,Information Systems

Reference32 articles.

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3. Bahdanau, D., Cho, K., Bengio, Y. (2014). Neural machine translation by jointly learning to align and translate. arXiv:14090473

4. Bloehdorn, S., Hotho, A. (2004). Boosting for text classification with semantic features. In: International workshop on knowledge discovery on the web (pp. 149–166). Springer.

5. Boulis, C., & Ostendorf, M. (2005). Text classification by augmenting the bag-of-words representation with redundancy-compensated bigrams. In: Proceedings of the international workshop in feature selection in data mining, Citeseer (pp. 9–16).

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