Soft TQM for Sustainability: An Empirical Study on Indian Cement Industry and Its Impact on Organizational Performance
Author:
Publisher
Springer Netherlands
Link
http://link.springer.com/content/pdf/10.1007/978-94-007-5995-4_5
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3. Ahire SL, Kiran V (1995) JIT and TQM: a case for joint implementation. Int J Oper Prod Manage 15(5):84–94
4. Ahmed S, Schroeder RG (2002) The importance of recruitment and selection process for sustainability of total quality management. Int J Qual Reliab Manage 19(5):540–550
5. Al-Refaie A, Ghnaimat O, Ko JH (2011) The effects of quality management practices on customer satisfaction and innovation: a perspective from Jordan. Int J Prod Qual Manage 8(4):398–415
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