1. Voss.Christopher and Cruise-O’Brien. “In Search of Quality”. London. 1992
2. Stoner.James.A.F. and Freeman. Edward. “Management”. Englewood Cliffs. NJ. 1989
3. Oakland.John.S “Total Quality Management”. Oxford. 1989
4. See, for example, Kanji.G.K, Morris. D.S, and Haigh.R.H. “Philosophical and Systems Dimensions of Total Quality Management”. Proceedings of the Advances in Quality Systems for TQM. Taipei. 1993
5. Lowe.J.A. and McBean.G.M. “Honesty Without Fear”. Proceedings of the 43rd Annual Congress of the American Society for Quality Control. Toronto. 1989