Author:
Cardoso Jorge,Schmitz Björn,Kieninger Axel
Publisher
Springer International Publishing
Reference55 articles.
1. Spohrer J, Maglio PP (2010) Service science: toward a smarter planet. In: Introduction to service engineering. Wiley, New York, pp 1–30. ISBN: 9780470569627. doi:
10.1002/9780470569627.ch1
2. Unterharnscheidt P, Kieninger A (2010) Service level management – challenges and their relevance from the customers’ point of view. In: 16th Americas conference on information systems (AMCIS)
3. Taylor R, Tofts C (2005) Death by a thousand SLAs: a short study of commercial suicide pacts. Technical report. Hewlett-Packard Labs
4. Vargo S, Lusch R (2004) The four service marketing myths: remnants of a goods-based, manufacturing model. J Serv Res 6(4):324–335
5. Teeri T, Hirst L (2009) Making service science mainstream white paper. Technical report. Aalto University and IBM
Cited by
1 articles.
订阅此论文施引文献
订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. Applications of Systems Engineering Technical Process Flows on Enterprise Systems;Systems-of-Systems Perspectives and Applications - Design, Modeling, Simulation and Analysis (MS&A), Gaming and Decision Support;2021-07-07