Electronic Shopping Service: Crucial Customer Considerations

Author:

Gan Huat-Tatt,Wee Chow-Hou

Publisher

Springer International Publishing

Reference41 articles.

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3. Bennett J. L. (1972), “The User Interface in Interactive Systems”, Annual Review of Information Science and Technology, Vol.7, pp. 159-196.

4. Bettman, James R. (1979), “An Information Processing Theory of Consumer Choice”, Reading, Massachusetts: Addison-Wesley Pub. Co.

5. Bitner, Mary Jo, Bernard M. Booms and Mary Stanfield Tetreault (1990), “The Service Encounter: Diagnosing Favorable and Unfavorable Incidents”, Journal of Marketing, Vol.54, No.1 (January), pp. 71-84.

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