Whose Version of Customer Service am I Getting?
Author:
Publisher
Springer International Publishing
Link
http://link.springer.com/content/pdf/10.1007/978-3-319-11806-2_107
Reference27 articles.
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2. Brown T. J., J. C. Mowen, D. T. Donavan and J. W. Licata. 2002. “The Customer Orientation of Service Workers: Personality Trait Effects on Self- and Supervisor Performance Ratings.” Journal of Marketing Research 39(1): 110–119.
3. Chi M.T.H., R. Glaser, M. J. Farr. 1988. The Nature of Expertise. Hillsdale: Lawrence Erlbaum Associates.
4. Combs, A. W. and D. W. Soper. 1963. “The Perceptual Organization of Effective Counselors.” Journal of Counseling Pscyhology 10(3): 222–226.
5. Combs, A.W. 1982. A Personal Approach to Teaching: Beliefs that Make a Difference. Boston: Allyn and Bacon.
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
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