Self-service Petrol Station in Malaysia: The Perception Prior to its Implementation-Reference-Cited by-同舟云学术

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Self-service Petrol Station in Malaysia: The Perception Prior to its Implementation

Published:2015 Issue: Volume: Page:463-466
ISSN:2363-6165
Container-title:Developments in Marketing Science: Proceedings of the Academy of Marketing Science
language:
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Author:

Zain Osman M.,Idris Mohd Ashari

Publisher

Springer International Publishing

Link

http://link.springer.com/content/pdf/10.1007/978-3-319-17320-7_122

Reference8 articles.

1. Bates, J.E.G. 1985. “Self-service Consumer: An Exploratory Study”, Journal of Retailing, 3(Fall) 49-76.

2. Clow, Catherine & Vorhies, W. Douglas 1993. “Building a Competative Advantage for Service Firms - Measurement of Consumer Expectations of Service Quality,” Journal of Services Marketing, 7, 1, 22-23.

3. Goldman, Arich 1975-76. “Stages in the Development of Supermarket”, Journal of Retailing, 4(Winter) 49-64.

4. Goldman, Arich 1974. “Growth of Large Food Stores in Developing Countries”, Journal of Retailing, 2(Summer).

5. Lovelock, C.H. & R.A. Young 1979. “Look to Consumers to Increase Productivity”, Harvard Business Review. (May/June) 77-89.

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