The Impact of IT-Enabled Customer Experience Management on Service Perceptions and Performance
Author:
Publisher
Springer International Publishing
Link
http://link.springer.com/content/pdf/10.1007/978-3-319-51168-9_27
Reference36 articles.
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5. Buhalis, D., & Law, R. (2008). Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The State of eTourism Research. Tourism Management, 29(4), 609–623.
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