1. CMMI Product Team, CMMI for Development, Version 1.3, CMMI-DEV v1.3, Continuous Representation, CMU/SEI-2010-TR-033, Technical report, Software Engineering Institute, November 2010
2. ISO/IEC, IS 15504-2: 2003, Information technology – Process assessment – Part 2: Performing an assessment, October 2003
3. ITIL v3 Refresh 2011 suite, AXELOS (2011).
http://goo.gl/Ets5Xb
4. Microsoft, Microsoft Operation Framework (MOF) v4.0 (2012).
http://goo.gl/BvGg3i
5. CMMI Product Team, CMMI for Service, Version 1.3, CMMI-SVC v1.3, CMU/SEI-2010-TR-034, Technical report, Software Engineering Institute, November 2010