1. Accreditation Council for Graduate Medical Education. (2005). Advancing education in interpersonal and communication skills. Retrieved from
http://www.acgme.org/outcome/implement/interpercomskills.pdf
2. Albanese, M. A., Snow, M. H., Skochelak, S. E., Huggett, K. N., & Farrell, P. M. (2003). Assessing personal qualities in medical school admissions. Academic Medicine, 78, 313–321.
3. Ambady, N., Koo, J., Rosenthal, R., & Winograd, C. H. (2002). Physical therapists’ nonverbal communication predicts geriatric patients’ health outcomes. Psychology and Aging, 17, 443–452.
4. Becker, H. S., Geer, B., Hughes, E. C., & Strauss, A. L. (1980). The boys in white: Student culture in medical school. New York: Transaction Publishers.
5. Beckman, H. B., & Frankel, R. M. (1984). The effect of physician behavior on the collection of data. Annals of Internal Medicine, 101, 692–696.