1. ACE. 2013. Reputation at Risk. London. www.acegroup.com/global-assets/documents/EuropeCorporate/ThoughtLeadership/ace_reputation_at_risk_july_2013.pdf .
2. American Banker. 2016. Survey of Bank Reputation. www.americanbanker.com .
3. BCBS—Basel Committee on Banking Supervision. 2001, January. Consultative Document: Operational Risk, BIS.
4. BCBS—Basel Committee on Banking Supervision. 2009, July. Proposed Enhancements to the Basel II Framework. Consultative Document Bank for International Settlement.
5. BCBS—Basel Committee on Banking Supervision. 2011, June. Principles for the Sound Management of Operational Risk, BIS.