A New Framework for Defining Realistic SLAs: An Evidence-Based Approach-Reference-Cited by-同舟云学术

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A New Framework for Defining Realistic SLAs: An Evidence-Based Approach

Published:2017 Issue: Volume: Page:19-35
ISSN:1865-1348
Container-title:Lecture Notes in Business Information Processing
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Author:

Cho Minsu,Song Minseok,Müller Carlos,Fernandez Pablo,del-Río-Ortega Adela,Resinas Manuel,Ruiz-Cortés Antonio

Publisher

Springer International Publishing

Link

http://link.springer.com/content/pdf/10.1007/978-3-319-65015-9_2

Reference17 articles.

1. Harmon, P.: The scope and evolution of business process management. In: Brocke, J., Rosemann, M. (eds.) Handbook on Business Process Management, vol. 1, pp. 169–194. Springer, Heidelberg (2010). doi: 10.1007/978-3-642-00416-2_3

2. Lecture Notes in Computer Science;A del-Río-Ortega,2015

3. Alves, T.L., Ypma, C., Visser, J.: Deriving metric thresholds from benchmark data. In: 26th IEEE International Conference on Software Maintenance (ICSM 2010), pp. 1–10 (2010)

4. de Leoni, M., van der Aalst, W.M.P., Dees, M.: A general process mining framework for correlating, predicting and clustering dynamic behavior based on event logs. Inf. Syst. 56, 235–257 (2016)

5. Aouni, B., Kettani, O.: Goal programming model: a glorious history and a promising future. Eur. J. Oper. Res. 133, 225–231 (2001)

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1. Automated Validation of Compensable SLAs;IEEE Transactions on Services Computing;2021-09-01

2. Deriving Key Performance Indicators from Business Process Model;Lecture Notes in Business Information Processing;2019

3. Predictive Monitoring of Business Processes: A Survey;IEEE Transactions on Services Computing;2018-11-01

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