1. Besnard, P., Hunter, A.: The Elements of Argumentation. The MIT Press, London (2008)
2. Hall, N., Jucuite, R., Blakemore, M., McDonal, N.: Delivering Citizen-centric public services through technology-facilitated organizational change. In: Nixon, P.G., Koutrakou, V.N., Rawal, R. (eds.) Understanding E-Government in Europe, pp. 19–38. Routletge, Taylor and Francis, London (2010)
3. Garneau, P., Brennan, R., Baines, P.: Contemporary Strategic Marketing. Palgrave Macmillan, Basingstoke (2008)
4. Chapman, C., Milham, R.: The personas new clothes: methodological and practical arguments against a popular method. In: Human Factors and Ergonomics Society Annual Conference (2006)
5. Lecture Notes in Computer Science;CI Chesñevar,2013