Improving Service Quality in Public Transportation in Brazil: How Bus Companies are Simplifying Quality Management Systems and Strategic Planning to Increase Service Level?-Reference-Cited by-同舟云学术

Improving Service Quality in Public Transportation in Brazil: How Bus Companies are Simplifying Quality Management Systems and Strategic Planning to Increase Service Level?

Published:2015 Issue: Volume: Page:484-491
ISSN:1868-4238
Container-title:Advances in Production Management Systems: Innovative Production Management Towards Sustainable Growth
language:
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Author:

Raymundo Helcio,dos Reis João Gilberto Mendes,Costa Neto Pedro L. O.,Vendrametto Oduvaldo,Abraham Emerson Rodolfo,Morais Marcos O.,Parizi Carla C.,Machado Sivanilza Teixeira,Silva Helton R. O.,Brejão Antônio S.

Publisher

Springer International Publishing

Link

http://link.springer.com/content/pdf/10.1007/978-3-319-22756-6_59

Reference15 articles.

1. Liou, J.J., Hsu, C.C., Chen, Y.S.: Improving transportation service quality based on information fusion. Transp. Res. Part A: Policy Pract. 67, 225–239 (2014)

2. Lai, W.T., Chen, C.F.: Behavioral intentions of public transit passengers: the roles of service quality, perceived value, satisfaction and involvement. Transp. Policy 18(2), 318–325 (2011)

3. Maha, A., Bobalca, C., Tugulea, O.: Strategies for the improvements in the quality and efficiency of public transportation. Procedia Econ. Finance 15, 877–885 (2014)

4. IFIP AICT;H Raymundo,2014

5. US Department of Commerce: Information Security. Technical report, US Department of Commerce (2011). http://www.nist.gov

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