1. Aalst WMPvd (2013) Process cubes: slicing, dicing, rolling up and drilling down event data for process mining. In: Asia Pacific business process management (AP-BPM), pp 1–22
2. Adams C, Neely A (2002) Prism reform. Financ Manag 5:28–31
3. Brand N, Kolk H (1995) Workflow analysis and design. Bedrijfswetenschappen: Kluwer, Deventer
4. Brignall T, Fitzgerald L, Johnston R, Silvestro R (1991) Performance measurement in service businesses. Manag Account 69(10):34–36
5. Castellanos M, Casati F, Shan MC, Dayal U (2005) ibom: a platform for intelligent business operation management. In: Proceeding of the 21st international conference on data engineering, pp 1084–1095