Developing a Corporate Chatbot for a Customer Engagement Program: A Roadmap

Author:

Castro Fernanda,Tedesco Patricia,Alves Havana,Quintino Jonysberg P.,Steffen Juliana,Oliveira Frederico,Soares Rafael,Santos Andre L. M.,da Silva Fabio Q. B.

Publisher

Springer International Publishing

Reference21 articles.

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2. Shaikh, A., Phalke, G., Patil, P., Bhosale, S., Raghatwan, J.: A survey on chatbot conversational systems. Int. J. Eng. Sci. (2016)

3. Bradesko, L., Mladenic, D.: A survey of chabot systems through a loebner prize competition. In: Proceedings of Slovenian Language Technologies Society Eighth Conference of Language Technologies, pp. 34–37 (2012)

4. Dingli, A., Scerri, D.: Building a hybrid: chatterbot – dialog system. In: International Conference on Text, Speech and Dialogue, pp. 145–152 (2013)

5. Baron, N.: Shall we talk? conversing with humans and robots. Inf. Soc. 31(3), 257–264 (2015)

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