1. Veenstra, A.F.V., Klievink, B., Janssen, M.: Barriers and impediments to transformational government: insights from literature and practice. Int. J. Electron. Gov. 8, 226 (2011)
2. Yildiz, M.: E-government research: reviewing the literature, limitations, and ways forward. Gov. Inf. Q. 24, 646–665 (2007)
3. Weerakkody, V., Janssen, M., Dwivedi, Y.K.: Transformational change and business process reengineering (BPR): lessons from the British and Dutch public sector. Gov. Inf. Q. 28, 320–328 (2011)
4. Dhillon, G.S., Weerakkody, V., Dwivedi, Y.K.: Realising transformational stage e-government: a UK local authority perspective. Int. J. Electron. Gov. 5, 162–180 (2008)
5. Citizen Service Transformation: A manifesto for change in the delivery of public services.
http://www.cstransform.com/resources/white_papers/CitizenServiceTransformationV1.pdf
. Accessed 12 Feburary 2010