Towards Automated Customer Support

Author:

Hardalov Momchil,Koychev Ivan,Nakov Preslav

Publisher

Springer International Publishing

Reference29 articles.

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3. Boyanov, M., Nakov, P., Moschitti, A., Da San Martino, G., Koychev, I.: Building chatbots from forum data: model selection using question answering metrics. In: Proceedings of the International Conference Recent Advances in Natural Language Processing, RANLP 2017, Varna, Bulgaria, pp. 121–129 (2017)

4. Cui, L., Huang, S., Wei, F., Tan, C., Duan, C., Zhou, M.: SuperAgent: a customer service chatbot for e-commerce websites. In: Proceedings of the Association for Computational Linguistics 2017, System Demonstrations, ACL 2017, Vancouver, Canada, pp. 97–102 (2017)

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