Turkish Consumers’ Service Quality Perceptions and Satisfaction in Retail Banking
Author:
Publisher
Springer International Publishing
Link
http://link.springer.com/content/pdf/10.1007/978-3-319-11779-9_50
Reference26 articles.
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2. Bahia Kamillia and Nantel Jacques. 2000. “A Reliable and Valid Measurement Scale for the Perceived Service Quality of Banks”. International Journal of Bank Marketing 18(2): 84–91
3. Bilgin Zeynep and Yavas Ugur. 1995. “Marketing of consumer credit services in a developing country: a status report”. International Journal of Bank Marketing 13(5): 31–36
4. Brown J. Tom, Churchill Jr. A. Gilbert and Peter J. Paul. 1993. “Improving the Measurement of Service Quality”. Journal of Retailing 69(1):127–139
5. Carman M. James. 1990. “Customer Perceptions of Service Quality: An Assessment of the SERVQUAL Dimensions”. Journal of Retailing 66(1): 33–55
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