The Research and Construction of Complaint Orders Classification Corpus in Mobile Customer Service

Author:

Xu Junli,Zhao Jiangjiang,Zhao Ning,Xue Chao,Fan Linbo,Qi Zechuan,Wei Qiang

Publisher

Springer International Publishing

Reference18 articles.

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3. Yang, L.Y.: Research on the establishment and applications of public sentiment corpus based on micro-blog information. Office Inform. 22, 015 (2016)

4. Xi, X.F., Zhu, X.M., Sun, Q.Y., Zhou, G.D.: Corpus construction for chinese discourse topic via micro-topic scheme. J. Comput. Res. Develop. 54(8), 1833–1852 (2017)

5. Xue, N.W., Chiou, F.D., Palmer, M.: Building a large-scale annotated Chinese corpus. In: Proceedings of COLING, pp. 1–8. ACL, Taipei (2002)

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