How Communication and Control Processes Improve Quality

Author:

Saraiva Margarida,Novas Jorge Casas,Gomes Patrícia Guerreiro

Publisher

Springer International Publishing

Reference46 articles.

1. Andrade, M., Rietow, V., & Moraes, P. (2007). O importante processo para a gestão da qualidade e a implementação das normatizações ISO 9001. Revista Intersaberes, 2(3), 133–148.

2. Antunes, M. (2010). Qualidade para Principiantes (2nd ed.). Lisboa: Edições Sílabo.

3. Bertrand, Y., & Guillemet, P. (1988). Organizações: Uma abordagem sistémica. Lisboa: Instituto Piaget.

4. Bisel, R., Messersmith, A., & Kelley, K. (2012). Supervisor-subordinate communication: Hierarchical mum effect meets organizational learning. Journal of Business Communication, 49(2), 128–147.

5. Bouillon, J. (2010). A communicational approach to organizations: A framework for analyzing contemporary rationalizations. Management Communication Quarterly, 24(4), 643–650.

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