Author:
Rekettye Gábor,Pintér József,Hetesi Erzsébet
Publisher
Springer International Publishing
Reference16 articles.
1. Brown, T.J., Churchill Jr, G.A. and Peter, J.P. (1993), Improving the measurement of service quality, Journal of Retailing, Vol. 69 No. 1, pp. 127–39.
2. Carman, J.M. (1990), Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions, Journal of Retailing, Vol. 65, Spring, pp. 33–55.
3. Cronin Jr, J.J. and Taylor, S.A. (1992), Measuring service quality: a reexamination and extension, Journal of Marketing, Vol. 56, July, pp. 55–68.
4. Dalbholkar, Thrope D. I., Renz J. O. (1996) A measure of Service Quality for Retail Stores, Journal of the Academy of the Marketing Science (24) pp. 3–16
5. Duke C.R. and Mount A. S. (1996) Rediscovering performance-importance analysis of products, Journal of Product & Brand Management, Vol. 5 No. 2. pp. 43–54