Client Profile of Spanish Fitness Centers: Segmentation by Loyalty and Characteristics of the Client

Author:

García-Fernández Jerónimo,Gálvez-Ruiz Pablo,Vélez-Colon Luisa

Publisher

Springer International Publishing

Reference80 articles.

1. Afthinos, Y., Theodorakis, N., & Nassis, P. (2005). Customers’ expectations of service in Greek fitness centers: Gender, age, type of sport center, and motivation differences. Managing Service Quality, 15(3), 245–258.

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3. Alexandris, K. (2002). The influence of perceived service quality on customer satisfaction and service loyalty: an empirical study in the fitness industry. 17th Annual North American Society for Sport Management Conference, Canmore (Canada), May–June. North American Society for Sport Management (NASSM).

4. Alexandris, K., & Palialia, E. (1999). Measuring customer satisfaction in fitness centres in Greece: An exploratory study. Managing Leisure, 4, 218–228.

5. Alexandris, K., & Tsiotsou, R. (2012). Segmenting soccer spectators by attachment levels: A psychographic profile based on team self-expression and involvement. European Sport Management Quarterly, 12(1), 65–81.

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