Customer Journey Mapping of an Experience-Centric Service by Mobile Self-reporting: Testing the Qualiwall Tool-Reference-Cited by-同舟云学术

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Customer Journey Mapping of an Experience-Centric Service by Mobile Self-reporting: Testing the Qualiwall Tool

Published:2014 Issue: Volume: Page:261-272
ISSN:0302-9743
Container-title:Design, User Experience, and Usability. Theories, Methods, and Tools for Designing the User Experience
language:
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Author:

Kojo Inka,Heiskala Mikko,Virtanen Juho-Pekka

Publisher

Springer International Publishing

Link

http://link.springer.com/content/pdf/10.1007/978-3-319-07668-3_26

Reference35 articles.

1. Alexander, K.: The Application of Usability Concepts in the Built Environment. Journal of Facilities Management 4, 262–270 (2006)

2. Bilgram, V., Brem, A., Voigt, K.-I.: User-centric Innovations in New Product Development – Systematic Identification of Lead Users Harnessing Interactive and Collaborative Online-tools. International Journal of Innovation Management 12, 419–458 (2008)

3. Zomerdijk, L., Voss, C.: Service Design for Experience-Centric Services. Journal of Service Research 13, 67–82 (2010)

4. Mattelmäki, T.: Applying Probes – From Inspirational Notes to Collaborative Insights. CoDesign 1, 83–102 (2005)

5. Lecture Notes in Computer Science;G.N. Yannakakis,2011

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2. Check-!n Toolkit for Capturing Guests’ Momentary Experiences Without Disturbing Their Traveling;Design, User Experience, and Usability: Design for Diversity, Well-being, and Social Development;2021

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