Inclusion in the E-Service Society – Investigating Administrative Literacy Requirements for Using E-Services

Author:

Grönlund Åke,Hatakka Mathias,Ask Andreas

Publisher

Springer Berlin Heidelberg

Reference21 articles.

1. Payne, R.K.: A Framework for Understanding Poverty. 3rd revised edn. aha! Process, Inc., Highlands, TX (1996)

2. Gurstein, M.: Effective Use: A community informatics strategy beyond the Digital Divide. First Monday, 8(12) (2003) (retrieved 05/25/2006), http://firstmonday.org/issues/issue8_12/gurstein/index.html

3. Wikipedia: Digital Divide (2006) (visited January 31, 2007), http://en.wikipedia.org/wiki/Digital_divide

4. Department of Commerce (2000) Falling Through the Net: Toward Digital Inclusion, A Report on Americans’ Access to Technology Tools, National Telecommunications and Information Administration Economics and Statistics Administration (2000)

5. Department of Commerce (2002) A Nation Online: How Americans Are Expanding Their Use of the Internet (visited January 15, 2007), http://www.ntia.doc.gov/ntiahome/dn/

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